Each month the Here East team runs an automated report breaking down incidents by time, date, and location. Improved incident reporting capabilities Genetec Clearance has bolstered Here East’s incident analysis capabilities, simplifying the process of reporting back to the senior management. With Genetec Clearance, that task is instant and automated. Before the user had to spend significant time manually redacting the identifies of innocent parties in the footage. On a busy night, the canalside restaurants and bars on the Here East site can contain 1,000 people in a single camera’s field of view. Video surveillance operators must redact the identities of multiple other third parties in relevant frames of video before footage can be shared. Article 15 states “the right to obtain a copy… shall not adversely affect the rights and freedoms of others. Under the terms of the EU GDPR, any citizen can submit a subject access request, with Article 15 of the legislation presenting specific challenges concerning video surveillance. The automatic redaction features available within Genetec Clearance have also streamlined the processing of requests for video evidence. For example, it can specify viewing rights for specific users, set time limits, and revoke access to previously shared footage. The team at Here East can put appropriate safeguards in place to minimise the risk of footage being inappropriately shared or lost. We need to retain controls on our data.”Ĭlearance simplifies evidence sharing All digital evidence is now collected, shared, and distributed through Genetec Clearance.

“We find ourselves needing to share footage internally and externally. “It wasn’t a situation I was comfortable with,” explains Jones. Here East had no control over how that footage was stored and shared by others. The process was time-consuming and also created chain-of-custody issues. Like many organisations, the implementation of the EU General Data Protection Regulation (GDPR) has led Here East to revisit its processes for the sharing of video surveillance footage.Įach time Here East received a validated evidence request, operators burned footage onto physical storage media such as a CD or a USB stick.

“I wanted to be able to say we use the best technology available and in my experience that is Genetec.” “Here East is a truly iconic location with a diverse list of high calibre visitors and tenants,” explains Jones. The advanced capabilities of the Genetec system would enable his team to gain a deeper understanding of the environment, resolve incidents in real-time and ensure a positive user experience. Here East has begun a multi-year phased adoption of Genetec solutions, starting with the deployment of Genetec Clearance to modernise data handling and the secure sharing of digital evidence.

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